To transfer crypto from a deceased person's hardware wallet, an heir generally needs the device's recovery phrase (and any hidden passphrase), not just the physical device or its PIN. With the recovery phrase, the wallet can be restored in compatible software and the assets sent to an heir-controlled address. Without it, the funds are usually unrecoverable, because hardware wallets are self-custody products and manufacturers hold no copy of your keys. Move methodically and verify legal authority first.
What You Actually Need: The Recovery Phrase, Not the Device
A hardware wallet stores private keys offline, but the keys are derived from a recovery phrase (often called a seed phrase) of 12 or 24 words generated when the device was set up. That phrase, not the plastic device, is what controls the funds. An heir holding the device but not the phrase generally cannot move anything, and the PIN only unlocks that specific device. Because these are self-custody products, the manufacturer cannot reset access or recover funds; there is no "forgot password." This is why estate access has to be arranged in advance, as covered in hardware wallet estate planning.
Step-by-Step: Recovering and Transferring the Assets
- Confirm legal authority first. An executor or trustee should establish their authority before touching the assets, and document it. Moving someone else's crypto without authority can create legal exposure.
- Locate the recovery phrase and any passphrase. Search where the decedent stored access materials, a sealed instruction, safe, or the location named in a digital asset letter of instruction. Check for a hidden passphrase (see below).
- Work offline and verify the device is genuine. Restore on a clean device or trusted software, and beware tampered hardware sent by scammers targeting estates.
- Restore the wallet from the phrase. Enter the recovery words (and passphrase, if any) into the matching wallet software to reconstruct access. Confirm the expected assets appear.
- Send a tiny test transaction first. Transfers are irreversible. Send a small amount to the heir-controlled destination address, confirm it arrives, then move the rest.
- Record everything for the estate and tax file. Note the date-of-death value for the basis step-up; see crypto inheritance and step-up in basis.
The Hidden Passphrase Trap
Many hardware wallets support an optional "passphrase" (sometimes called a 25th word or a hidden wallet) on top of the recovery phrase. If the decedent used one, the recovery phrase alone restores only an empty or decoy wallet, the real funds sit behind the passphrase. An heir who finds the words but not the passphrase may wrongly conclude the wallet is empty. Anyone planning ahead should make sure a passphrase, if used, is documented as securely and separately as the phrase itself.
Vendor Death Policies: Manage Expectations
Self-custody vendors generally cannot recover funds, but some offer estate-oriented features or guidance. Hardware wallet manufacturers publish recovery and estate-planning material, and some ecosystems offer inheritance or recovery services that must be set up while the owner is alive. Custodial platforms differ entirely; for assets on an exchange rather than a self-custody device, the path runs through the platform's bereavement process and probate documents, which is a different problem from device recovery. Place this technical step inside the wider plan via the crypto estate planning hub.
Related Questions
Can the hardware wallet manufacturer recover the funds if we only have the device?
Generally no. Hardware wallets are self-custody devices; the manufacturer never holds your keys and cannot reset access or restore funds. With only the device and no recovery phrase, the assets are usually unrecoverable. The recovery phrase (and any passphrase) is the thing that must be located or, better, arranged in advance.
We found a 24-word phrase but the wallet looks empty. What happened?
The decedent may have used a hidden passphrase. A passphrase creates a separate wallet on top of the same recovery phrase, so the words alone restore only the visible (often empty or decoy) wallet while the real funds sit behind the passphrase. Look for a separately documented passphrase, and never assume the wallet is empty based on the words alone.
Do we need court authority before moving the crypto?
Usually an executor or trustee should establish and document their legal authority before transferring a decedent's assets, just as with any estate property. Acting without authority can create personal liability. Coordinate with the estate attorney handling the matter before initiating transfers, especially for large balances.
Sources
- IRS: Digital assets, https://www.irs.gov/filing/digital-assets
Compliance Note
This article is for general educational purposes and is not legal, tax, security, or custody advice. Recovering and transferring a decedent's digital assets can carry legal and tax consequences and should be done only with proper authority and professional guidance. Estate administration is the practice of law; Digital Ascension Group coordinates with qualified estate attorneys, tax professionals, and security specialists rather than performing recovery or providing legal advice itself. Investment advisory services are provided through DAG Wealth. Never share a live recovery phrase or passphrase over insecure channels, and verify every destination address before an irreversible transfer. Registration does not imply a certain level of skill or training.